Shipping policy

LUNELLE is operated by HATHAVEN APPAREL LLC. This Shipping Policy explains our processing times, delivery estimates, shipping charges, and tracking procedures.

1. Shipping Destination

We currently ship within the United States.

Orders can only be shipped to addresses accepted during checkout. Customers are responsible for entering a complete and accurate delivery address.

2. Order Processing Time

Orders are processed within 1–3 business days.

Orders are not processed or shipped on weekends or U.S. public holidays.

Our order cutoff time is 5:00 PM Eastern Time, Monday through Friday.

Orders placed after 5:00 PM Eastern Time, on weekends, or on public holidays will begin processing on the next business day.

Processing time begins after payment authorization has been completed.

3. Transit Time

After an order has been processed and shipped, estimated transit time is:

3–5 business days

4. Total Estimated Delivery Time

The estimated total delivery timeframe is:

4–8 business days

This estimate consists of:

Processing time: 1–3 business days
Transit time: 3–5 business days

Delivery estimates may be affected by carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

5. Shipping Cost

We provide free standard shipping on all U.S. orders.

Shipping fee: $0

There is no minimum order amount required for free standard shipping.

6. Order Tracking

Once your order ships, tracking information will be sent to the email address provided during checkout when available.

Please allow time for the carrier to activate and update the tracking information.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information.

If you notice an address error, contact support@hathavenwear.com as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment.

Additional shipping costs may apply if an order must be reshipped because the customer provided an incorrect or incomplete address.

8. Lost, Damaged, or Incorrect Deliveries

If your package appears lost, arrives damaged, or contains an incorrect item, contact us at support@hathavenwear.com.

Please include your order number and any relevant photographs or tracking information. We will review the situation and assist with an appropriate replacement, refund, or carrier investigation.