1. How long does shipping take?
Orders are processed within 1–3 business days. After shipment, delivery within the United States normally takes an additional 3–5 business days.
The estimated total delivery timeframe is 4–8 business days.
2. What is your order cutoff time?
Our order cutoff time is 5:00 PM Eastern Time, Monday through Friday.
Orders placed after the cutoff time, on weekends, or on public holidays will begin processing on the next business day.
3. Do you offer free shipping?
Yes. We provide free standard shipping on all U.S. orders.
Shipping fee: $0
No minimum purchase amount is required.
4. How can I track my order?
Tracking information will be sent to the email address provided during checkout when your order ships and tracking is available.
5. What is your return period?
You may request a return within 30 calendar days after delivery.
We accept returns of defective and non-defective items that meet our return eligibility requirements.
6. What condition must returned items be in?
Returned items must be new, unused, unworn, or only briefly tried on indoors.
Items must remain unwashed, clean, undamaged, unaltered, and free from stains or odors. Original tags, accessories, and packaging must be included when applicable.
7. How do I request a return?
Email support@hathavenwear.com within 30 calendar days after delivery.
Include your name, order number, the item being returned, the reason for the return, and photographs if the item is defective, damaged, or incorrect.
Wait for authorization before mailing the item.
8. Is the return label included in the package?
No. The label is not included in the original package.
After your return is approved, we will electronically provide a free prepaid return label for you to download and print.
9. Who pays for return shipping?
LUNELLE provides a free prepaid return shipping label for all eligible approved returns.
This includes approved returns for personal preference, sizing issues, defective products, damaged products, and incorrect items.
10. Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
11. How long does a refund take?
After the returned item is received and inspected, an approved refund will be issued to the original payment method within 5 calendar days.
Your bank or payment provider may require additional time to post the refund.
12. Do you accept exchanges?
Yes. We accept exchanges for eligible items requested within 30 calendar days after delivery.
Exchanges depend on product availability. Approved exchanges qualify for a free prepaid return shipping label.
13. Can I return a non-defective item?
Yes. We accept eligible non-defective returns, including approved returns for personal preference or sizing issues.
The item must meet our return condition requirements.
14. What should I do if an item arrives damaged or incorrect?
Email support@hathavenwear.com as soon as possible.
Include your order number and clear photographs showing the problem. We will review the issue and provide an appropriate replacement or refund.
15. Can I cancel an order?
An order may be cancelled before it enters fulfillment.
Once an order enters fulfillment or ships, it cannot be cancelled. After delivery, the order must follow our return procedure.
16. What payment methods do you accept?
We accept the payment methods displayed during checkout. All transactions are processed securely in United States Dollars (USD).
17. How can I contact customer support?
Email: support@hathavenwear.com
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time (ET)
We normally respond within 1–2 business days.